Gillian Armstrong

Hi there! I'm a Technologist working in Cognitive Technologies, with a focus on Conversational AI. I have more than a decade’s worth of experience in software engineering and have worked with many technologies across the full stack. My current passion is in understanding the new paradigms that Cognitive Technologies are bringing to human computer interaction - combining cutting edge technology and superior user experience to make things that improve lives.

I love discussing technology, thinking up big ideas, and making them reality. I also enjoy sharing what I'm learning at conferences, meet-ups, and in my blog posts.

But, enough about me - I want to hear about you. Come chat to me on twitter or pick one of the other options below.

Here's some of the places you can find me...

Blog Posts

Here's some of what I've been writing...

New to Conversational Design? Start Here.
A few tips for those new to creating chatbot conversations.

Why your Chatbot needs to Care about Context
Your chatbot knowing what’s up is the secret to a great experience.

Thoughts on the Spring 2018 Smart Audio Report
A few thoughts on the interesting things that stood out to me in this report.

Five Trends for Voice Assistants in 2018
It's going to be an interesting year.

Five things thinking #VoiceFirst can improve in any chatbot
When we design our bots voice-first, we make even non-voice enabled bots better.

Helping Your Baby Bot Learn To Chat Like A Grown Up Bot
In a conversation the user is always right – what are you doing to keep improving your bot’s understanding? Baby bots need help to grow up.

Responsive Personality Design in Chatbots
How do you design a bot personality that can work in multiple channels?

Software and the Storyteller
Once upon a time a storyteller became a software engineer.

Writing a Tech Talk Using Storytelling Techniques
Giving a Technical Talk isn’t so different from telling a story.

Here's some places I've been speaking...

Cardiff ServerlessDays
Serverless and Chatbots

AWS re:Invent 2018
Crafting a Conversational Platform Strategy

QCon San Francisco
Serverless and Chatbots: A Match Made in the Cloud

Artificial Intelligence: Real Life

ConverCon 2018
Why is Natural Language Understanding so Hard to do in Practice?

Digital DNA
The Intelligent Workplace: Everyday AI

Serverless CPH
Smarter Serverless Chatbots

The Machine Learning Mega BASH
Natural Language (mis)Understanding

Artificial Intelligence - Northern Ireland
Humanising Computers using Conversational AI

JeffConf Hamburg
Conversational AI and Serverless

AWS User Group Dublin
Future of Cloud - All The Unmissable News From Re:Invent 2017

AWS Re:Invent 2017
Building a Voice-Enabled Customer Service Chatbot Using Amazon Lex (MCL301)

AWS User Group Belfast
Artificial Intelligence Services in AWS

Convercon 2017
Conversational Implementations - Delivering Amazing Experiences in the Real World.

Beltech 2017
It's Good to Talk - Building the Right Chatbot